Announcements

Payment gateway temporarily unavailable: Alipay

  • 3rd November 2026
Hi, The Alipay payment gateway is temporarily unavailable. Users will receive an error message when attempting to make payments via this method. We have contacted the vendor to investigate the issue. We are waiting for their response. If you have invoices that are nearly due, please submit a ticket and we will extend the due date.   Regards
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Urgent Network Maintenance

  • 20th March 2026

Dear Customers,

 

Our transit provider is performing urgent maintenance related to networking issues this time. We apologize for the inconvenience.

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Scheduled maintenance

  • 21st October 2024
We will be performing maintenance this week due to multiple hardware failures, some control panels will be offline during this operation including VPS Control Panel and Dedicated Server Control Panel, please note that your service is online during this operation. Some Details: One of our access switches has a failed PSU, however the PSU is not ...
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Scheduled maintenance

  • 24th September 2024
We will perform a maintenance for the hardware where DCIM system is running on September 27, 2024 (HKT), during this period Dedicated Server, Colocation, IP Transit customers will not be able to manage the service through the control panel in the customer portal, please note that your service is online during this operation. Maintenance Date: ...
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